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❓ Frequently asked questions

We answer all your questions

Unsure? Want to understand more? Everything you need to know about SuperCalm is here. And if you can't find it, write to us and we'll get back to you within 24 hours.

🌿 The SuperCalm product

What exactly is SuperCalm? +

SuperCalm is a natural drink in sachets, formulated to help reduce stress, support better sleep and restore your everyday energy.

Each sachet contains a synergy of ingredients with proven effects: KSM-66 ashwagandha (300 mg), L-theanine (400 mg), magnesium bisglycinate (100 mg) and vitamin D3 (1000 IU). Mix it, drink it, and feel the difference from the first week.

What is KSM-66 ashwagandha? Is it effective? +

Ashwagandha is an adaptogenic plant used for over 3,000 years in Ayurveda. KSM-66 is the most studied extract in the world — with over 24 clinical studies supporting its effectiveness.

What it helps with:

  • Supports healthy cortisol levels (the stress hormone)
  • Improves sleep quality
  • Supports energy and focus
  • Helps you manage anxiety naturally
Is there any sugar or additives? +

Zero added sugar, zero artificial additives. SuperCalm is naturally sweetened with stevia (plant extract, 0 calories, no impact on blood sugar).

No artificial colours, no questionable preservatives, no GMOs. The ingredient list is clear and you can pronounce all of it 😊

What does it taste like? +

SuperCalm comes in 5 fruity flavours:

  • 🍋 Raspberry Lemonade
  • 🍉 Fresh Watermelon
  • 🍒 Cherry
  • 🍊 Sweet Orange
  • 🍍 Piña Colada

Customer feedback is unanimous: it's tasty and refreshing, and it doesn't taste like a "supplement" at all. You can drink it hot or cold depending on your mood.

How do I prepare it? +

It's really simple, in 3 steps:

  • 1. Pour the contents of one sachet into a glass
  • 2. Add 200 ml of cold or warm water
  • 3. Stir (spoon or electric frother) and drink

You can take it at any time of day. Many customers prefer the morning for a "calm & energy" effect all day, or in the evening 1 hour before bed for deep sleep.

Is it made to proper quality standards? +

Yes, absolutely. SuperCalm is made in GMP-certified facilities (Good Manufacturing Practice) to strict quality standards. The formula, dosages and ingredients are carefully controlled at every step.

For you, that means safety, quality and reliability. You're in safe hands.

💊 Your routine & effects

How long until I see the effects? +

It depends on your body, but here's what many customers report:

  • From week 1: better sleep, a feeling of calm in the evening
  • After 2-3 weeks: fewer anxiety spikes, more energy on waking
  • After 1 month: stable mood, fewer sugar cravings
  • After 3 months: a deeper change, stress that feels more under control

That's why we recommend a 3-month routine minimum for lasting results.

How many sachets a day? +

1 sachet a day is enough. No need to double up, the formula is already optimised.

Each box contains 30 sachets = 1 month. Simple: one sachet, and you're sorted for the day.

Are there any side effects? +

SuperCalm is 100% natural and generally very well tolerated.

Unlike prescription anti-anxiety medication, it's not associated with:

  • Excessive drowsiness
  • Dependency
  • Weight gain
  • A "zombie" effect

If you're pregnant, breastfeeding or on medication, we recommend speaking to your healthcare professional first.

Can I take it every day, long term? +

Yes, no problem. SuperCalm is designed to be taken daily over the long term. The ingredients are natural and aren't associated with dependency.

Many of our customers make it a daily wellbeing ritual, like breakfast or a morning coffee. It's their own little moment to start the day well.

Is it compatible with medical treatment? +

SuperCalm is a natural food supplement, not a medicine. In general, it's compatible with most treatments.

However, if you take anti-anxiety medication, antidepressants, sleeping pills or hormone treatments, we strongly recommend speaking to your doctor or pharmacist before starting. They're best placed to advise you based on your situation.

🛒 My order

How do I place an order? +

It's really simple:

  • 1. Choose your pack on the product page
  • 2. Select your flavours (1, 3 or 6 flavours depending on the pack)
  • 3. Add to basket and click "Checkout"
  • 4. Enter your address and pay securely

You'll receive a confirmation email straight away with your order number.

Which payment methods do you accept? +

All the main payment methods:

  • 💳 Card (Visa, Mastercard, AMEX)
  • 📱 Apple Pay & Google Pay
  • 🛍️ Shop Pay
  • 🅿️ PayPal

All transactions are secured by SSL encryption. We never store your card details.

Can I change or cancel my order? +

Yes, as long as it hasn't been dispatched. As we prepare orders very quickly (within 24 working hours), act fast:

Email us at contact.supercalmuk@gmail.com with your order number and tell us what you'd like to change (flavour, address, cancellation). We'll do our best to help.

Once the order has been dispatched, we can no longer change it, but you can still use the 30-day guarantee on receipt.

How do I know my order is confirmed? +

You'll automatically receive 2 emails:

  • Order confirmation: immediately after your payment
  • 📦 Dispatch confirmation: when we hand your parcel to Royal Mail

If you've received nothing after 10 minutes, check your spam folder. Still nothing? Contact us and we'll find your order.

🚚 Delivery

How long will my order take to arrive? +

Preparation: within 24 working hours.

Royal Mail delivery: 2 to 4 working days depending on your area.

In general, you'll receive your parcel between 3 and 5 days after ordering. Faster in cities, slightly longer in remote areas.

What are the delivery charges? +

Free UK delivery on orders over £40! 🎁

Below £40, delivery is £3.95 (Royal Mail tracked).

The 3-month and 6-month packs automatically include free delivery.

Where exactly do you deliver? +

We deliver across the UK via Royal Mail:

  • 🏴󠁧󠁢󠁥󠁮󠁧󠁿 England (all regions)
  • 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Scotland
  • 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Wales
  • 🇬🇧 Northern Ireland

For international delivery, get in touch and we'll look into it.

How do I track my parcel? +

As soon as it's dispatched, you'll receive an email with your Royal Mail tracking number. You can follow your parcel in real time.

You can also go to our tracking page by entering your email and order number.

My parcel never arrived, what should I do? +

No stress! Here's what to do:

  • 1. Check the status on the tracking page
  • 2. If it says "delivered" but you've received nothing: check with neighbours / your letterbox / collection point
  • 3. If nothing after 7 working days, email us at contact.supercalmuk@gmail.com

SuperCalm promise: if your parcel is officially lost, we'll resend your order free of charge. No stress, we've got it.

🛡️ Guarantee & refunds

How does the 30-day guarantee work? +

Our commitment is simple: if SuperCalm isn't right for you within 30 days, we refund you 100%. No questions, no justification needed.

How to do it:

  • 1. Email us at contact.supercalmuk@gmail.com with your order number
  • 2. Just mention "30-day guarantee"
  • 3. We process your request within 48 hours and issue the refund

You don't even need to return the product. That's what trusting your customers looks like.

How quickly will I be refunded? +

Once your request is approved by our team, the refund is processed within 48 working hours.

It will appear on your original payment method (card or account) within 5 to 10 working days depending on your bank.

The product is damaged/faulty, what should I do? +

We're sorry for the inconvenience! Here's what to do:

  • 1. Take a clear photo of the damaged product
  • 2. Send it to contact.supercalmuk@gmail.com with your order number within 48 hours of receipt
  • 3. We'll send you a replacement straight away, free of charge

No return needed, we sort it out quickly and properly.

What if I want to change flavour after ordering? +

As long as your order hasn't been dispatched yet: we can change the flavours, no problem. Email us quickly at contact.supercalmuk@gmail.com.

If it's already gone, we can't change it. But good news: SuperCalm keeps for 18 months, so nothing goes to waste 😊

Didn't find your answer? 💬

Our team is here for you. We reply to every message personally, within 24 working hours. Promise, no bots.

Contact us